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Values and Guiding Principles
The Regent Park Community Health Centre will create and support an environment that fosters
accountability,
respect,
co-operation,
trust,
caring, commitment,
continuous improvement, and
holistic health
towards our clients, community members and each other.
ACCOUNTABILITY
We will demonstrate accountability by:
- Continually seeking ways to improve the tasks that we are doing.
- Recognizing that individuals possess expertise to fulfil their responsibilities.
- Being clear who influences and who makes decisions.
- Constantly listening to the needs of our external customers and internal partners.
- Following up on requests.
- Following through on commitments.
- Communicating expectations and assuring ongoing feedback and evaluation.
- Addressing issues from a continuous quality improvement perspective.
- Using resources efficiently and effectively.
- Striving for consistency in the application of policy.
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RESPECT
We will demonstrate respect by:
- Promoting open communication and sharing of information.
- Honouring the client's right to choose.
- Recognizing the uniqueness and qualities of each other.
- Listening and hearing the other person's point of view even
if the point of view is different from our own.
- Eliciting the contributions and input of others as needed.
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CO-OPERATION
We will demonstrate co-operation by:
- Being clear on how our teams's vision fits with other team's visions
and the organization's vision.
- Looking for the good in others and the organization.
- Believing that most problems require inter-team problem solving.
- Being willing to share with others realizing that our efforts will be
returned to us in a positive way in the future.
- Acknowledging each other's and our own strengths and areas for improvement.
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TRUST
We will demonstrate trust by:
- Encouraging creativity, innovation and risk taking.
- Celebrating our successes and learning from our mistakes.
- Confronting each other when action or inaction has a negative impact
on the effectiveness of the team/organization by using an inquiring rather than a blaming approach.
- Taking responsibility for our own actions.
- Providing feedback that is specific and behavioural.
- Promoting open and honest communication.
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CARING/COMMITMENT
We will demonstrate caring and commitment by:
- Going the extra mile to assist others.
- Striving for excellence in all that we do.
- Showing kindness to others with whom we work.
- Recognizing the health in humour.
- Recognizing and accepting limitations.
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HOLISTIC HEALTH
We will demonstrate holistic health by:
- Viewing the mind, the body and spirit as interdependent and functioning
as a whole within the environment.
- Promoting health and preventing and treating illness.
- Being sensitive and responsive to the diversity of the community.
- Being sensitive and responsive to the determinants of health and how
they are related to the health of the community.
- Trying to find the root causes of issues so we can remove the obstacles
to health and well being.
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Last modified: Saturday, Nov 20, 1999
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