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Values and Guiding Principles

The Regent Park Community Health Centre will create and support an environment that fosters accountability, respect, co-operation, trust, caring, commitment, continuous improvement, and holistic health towards our clients, community members and each other.
ACCOUNTABILITY

We will demonstrate accountability by:
  • Continually seeking ways to improve the tasks that we are doing.
  • Recognizing that individuals possess expertise to fulfil their responsibilities.
  • Being clear who influences and who makes decisions.
  • Constantly listening to the needs of our external customers and internal partners.
  • Following up on requests.
  • Following through on commitments.
  • Communicating expectations and assuring ongoing feedback and evaluation.
  • Addressing issues from a continuous quality improvement perspective.
  • Using resources efficiently and effectively.
  • Striving for consistency in the application of policy.
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RESPECT

We will demonstrate respect by:

  • Promoting open communication and sharing of information.
  • Honouring the client's right to choose.
  • Recognizing the uniqueness and qualities of each other.
  • Listening and hearing the other person's point of view even if the point of view is different from our own.
  • Eliciting the contributions and input of others as needed.
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CO-OPERATION

We will demonstrate co-operation by:

  • Being clear on how our teams's vision fits with other team's visions and the organization's vision.
  • Looking for the good in others and the organization.
  • Believing that most problems require inter-team problem solving.
  • Being willing to share with others realizing that our efforts will be returned to us in a positive way in the future.
  • Acknowledging each other's and our own strengths and areas for improvement.
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TRUST

We will demonstrate trust by:

  • Encouraging creativity, innovation and risk taking.
  • Celebrating our successes and learning from our mistakes.
  • Confronting each other when action or inaction has a negative impact on the effectiveness of the team/organization by using an inquiring rather than a blaming approach.
  • Taking responsibility for our own actions.
  • Providing feedback that is specific and behavioural.
  • Promoting open and honest communication.
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CARING/COMMITMENT

We will demonstrate caring and commitment by:

  • Going the extra mile to assist others.
  • Striving for excellence in all that we do.
  • Showing kindness to others with whom we work.
  • Recognizing the health in humour.
  • Recognizing and accepting limitations.
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HOLISTIC HEALTH

We will demonstrate holistic health by:

  • Viewing the mind, the body and spirit as interdependent and functioning as a whole within the environment.
  • Promoting health and preventing and treating illness.
  • Being sensitive and responsive to the diversity of the community.
  • Being sensitive and responsive to the determinants of health and how they are related to the health of the community.
  • Trying to find the root causes of issues so we can remove the obstacles to health and well being.
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Last modified: Saturday, Nov 20, 1999
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